For less urgent matters, players can contact the casino via email. This method is suitable for detailed inquiries or when submitting documents for verification. While live chat is generally the fastest way to get help, email support is also monitored around the clock, although response times may vary. Matt is a co-founder of The Casino Wizard and a long-time online casino enthusiast, visiting his first online casino in 2003. He's been a poker fan for blackcoin.co most of his adult life, and a player for over 20 years. Matt has attended more than 10 iGaming conferences across the world, played in more than 200 casinos, and tested more than 900 games. His knowledge of the online casino world makes him an unshakable pillar of The Casino Wizard.